Privacy Policy

Information We Collect

When you use our platform, we collect various types of information to provide you with the best possible experience. This includes personal information you provide directly, such as your name, email address, and contact details when you create an account or contact our support team.

We also automatically collect technical information about your device and how you interact with our platform. This includes your IP address, browser type, operating system, device identifiers, and usage patterns. This data helps us improve our services and ensure compatibility across different devices and browsers.

How We Use Your Information

Your information serves multiple purposes in delivering and improving our services. We use personal data to create and manage your account, process payments, and provide technical support. Your project data remains under your control while we store it securely to ensure you can access your work from any device.

We analyze usage patterns to understand how our platform is used and identify areas for improvement. This helps us develop new features, optimize performance, and fix bugs. We may also use your email address to send important updates about our services, security alerts, or changes to our terms and policies.

Data Sharing and Third Parties

We work with trusted service providers who help us operate our platform effectively. These partners include cloud storage providers, payment processors, analytics services, and customer support tools. All third parties are bound by strict confidentiality agreements and are only permitted to process your data for specific purposes on our behalf.

We may share information with law enforcement or regulatory authorities when required by law or to protect our rights and those of our users. In the event of a business transaction such as a merger or acquisition, user data may be transferred as part of that transaction, but the new entity would be bound by this privacy policy.

Your Rights and Choices

You have significant control over your personal information. You can access, update, or delete your account information at any time through your account settings. If you want to download a copy of your data or request complete deletion of your account, you can contact our support team.

You can opt out of marketing communications while still receiving important service updates. You also have the right to request information about what data we hold about you and how it's being used. We respond to all legitimate requests within 30 days.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption for data transmission and storage. We regularly audit our security practices and update our systems to address emerging threats.

Your account is protected by your password, and we encourage you to use a strong, unique password. We never store your password in plain text and use secure hashing algorithms. Our staff undergoes regular security training and follows strict protocols for handling user data.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Active account data is maintained while your subscription is current. After account closure, we may retain certain information for a limited period to comply with legal obligations or resolve disputes.

Project files and creative content are typically retained for 90 days after account closure, giving you time to retrieve your work. After this period, data is permanently deleted from our systems. Some information may be retained in anonymized form for analytical purposes, but this cannot be linked back to individual users.

International Data Transfers

Our services are operated from the Czech Republic, but we may transfer your data to other countries for processing and storage. When we transfer data outside the European Union, we ensure adequate protection through appropriate safeguards such as standard contractual clauses or adequacy decisions.

All international transfers are conducted in compliance with applicable data protection laws. We work only with service providers who demonstrate appropriate security measures and legal compliance for handling European user data.

Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will work with you to address any concerns and ensure appropriate handling of the situation.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may close your account and discontinue use of our services.